Use Case
AI Agents for Non-Delivery Report Recovery
An AI agent that calls customers after a failed delivery attempt to recover the order through rescheduling, address correction, or RTO confirmation.
The problem
Every non-delivery is a risk of return-to-origin, refund, and lost revenue. Manual follow-up is slow, and customers often don't respond to SMS or email.
30%
of NDR orders are lost to RTO without fast customer contact.
What the AI handles
- Calls customers immediately after a failed delivery attempt
- Collects corrected addresses or preferred re-delivery times
- Confirms whether the customer still wants the order or agrees to RTO
- Updates your logistics system with the customer's choice
- Escalates high-value or repeat NDR cases to your team
Example call flow
1
A courier reports a delivery failure due to an incorrect address.
2
The AI calls the customer within minutes to confirm the right address.
3
The customer provides the corrected address and a preferred delivery slot.
4
The AI updates the order and schedules the re-attempt, preventing RTO.
Ready to put NDR Delivery Recovery on autopilot?
Book a call and we'll design an AI receptionist tailored to your exact workflow.