Use Case
AI Agents for COD to Prepaid Conversion
An AI agent that calls cash-on-delivery customers and offers a discount to switch their order to prepaid payment — reducing RTO and improving cash flow.
The problem
Cash-on-delivery orders have higher return-to-origin rates and slower cash flow. Many customers simply need a small nudge and a secure payment link to switch to prepaid.
35%
lower RTO rates when COD orders convert to prepaid.
What the AI handles
- Calls COD customers shortly after they place an order
- Offers a prepaid discount or freebie to encourage conversion
- Answers payment security questions and explains the process
- Sends a payment link via SMS during or after the call
- Tracks conversion rates and updates your order records
Example call flow
1
A customer chooses cash-on-delivery at checkout.
2
The AI calls to offer a 5% discount for switching to prepaid.
3
It reassures the customer about payment security and sends a link by SMS.
4
The customer pays, the order is updated, and RTO risk drops immediately.
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